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Financial Crimes Specialist (Wells Fargo)

Financial Crimes Specialist

Job Description

Start your new career with Wells Fargo supporting our Risk Operations group. Consistent growth is creating opportunities for you to become part of a successful team in our Integrated Claims Call Center (ICCC) here in Chandler.  We are seeking ambitious individuals with a drive to succeed as we continue to expand.  If you have one plus year of financial industry experience as well as excellent verbal and decision making skills you could become part of a dynamic team providing exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers.

The expected start date for this position is 11/26/2012.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Your success in this position is critical especially during the first 6 weeks of paid training held Monday through Friday 8am to 5pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

We are hiring for our 10:30AM to 7:00PM shift and Saturday is 8:30AM to 5:00PM. Days off will be Sunday and one set day off during the week. Future shift bids are available as shifts become open.

   

Basic Qualifications

1+ years experience in financial services, fraud, investigations, BSA/AML, or criminal justice.

 

Minimum Qualifications

Consistent and stable work history

One plus years of relevant customer service experience, preferably in a call center environment

Experience in a fast paced production orientated work environment

Knowledge of navigating various computer applications and MS Office

Proficient written and verbal communication skills

Ability to provide a positive customer experience

Ability to analyze and resolve customer disputes

Ability to work cohesively within a team oriented environment

 

Preferred Skills

Previous Debit Card Experience

Regulation E

Regulation CC/DD

General Ledger Experience

Bilingual Spanish Speaking

 

Students interested in applying should email Ahn Fhan: Anh.T.Phan@wellsfargo.com

 

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