ASU School of Criminology and Criminal Justice
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Wells Fargo hiring CRJ students as financial crime specialists

Financial Crimes Specialist 2

Start your new career with Wells Fargo supporting our Risk Operations/Fraud Prevention group. Consistent growth is creating opportunities for you to become part of a successful team in our new Integrated Claims Call Center (ICCC) here in Chandler.  We are seeking ambitious individuals with a drive to succeed as we continue to expand.  If you have one plus year of customer service experience as well as excellent verbal and decision making skills you could become part of a dynamic team providing exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers. 

**Please note: This is for a part time position, working 20 hours a week.**

The expected start date for this position is 09/23/13. 

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Your success in this position is critical especially during the first 2 weeks of paid training. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.  You will be scheduled to work 20 hours a week with mandatory Saturdays. 

   

If you meet our basic and minimum qualifications and are up for a new and exciting challenge to become part of the Wells Fargo team, we look forward meeting you!

    

Basic Qualifications

1+ years experience in financial services, fraud, investigations, BSA/AML, or criminal justice.

   

Minimum Qualifications   

Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. 

Consistent and stable work history

One plus years of relevant customer service experience, preferably in a call center environment Experience in a fast paced production orientated work environment Knowledge of navigating various computer applications and MS Office Proficient written and verbal communication skills Ability to provide a positive customer experience Ability to analyze and resolve customer disputes Ability to work cohesively within a team oriented environment

Preferred Skills

  • Previous Debit Card Experience
  • Regulation E
  • General Ledger Experience
  • Bilingual in Spanish

 

Visit Wells Fargo's career site at wellsfargo.com/careers and search by Requisition #3771986 to learn more about this position and to apply.

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